Customer satisfaction is at the forefront of every decision made at Black Eagle Shaving whether it be related to design, manufacturing, quality control or after sales service. With that in mind, it is important to reiterate that every brush is handcrafted, no two brushes are identical and dimensions given are approximate. Reasonable discretion should be given to minor blemishes and deviations.
Before packaging, each brush undergoes a strict quality control process where it is carefully inspected, photographed and cleaned.
The Warranty is valid for one (1) year from date of purchase and extends to the original owner only. Black Eagle Shaving warrants each shaving brush to be free from defects in workmanship and materials.
Brushes exposed to improper use including but not limited to dropping, strong cleaning agents, high temperatures and face mashing are not covered under this warranty.
Due to the nature of the product, unfortunately returns are not accepted unless due to production defects.
Warranty Claims are to be submitted to BlackEagleShaving@gmail.com with the subject line “WARRANTY CLAIM”, a body explaining the issue and finally, pictures attached. The claim will be thoroughly evaluated and is open to the discretion of Black Eagle Shaving with the aim to reasonably and satisfactorily resolve the issue for both parties. Shipping is at the cost of the owner using a courier service (e.g. FedEx. TNT, Aramex etc.), Postal Services are not accepted.